At Lambrou Eye Studio we have been fortunate enough to have received some kind words from some of our valued customers.
Absolutely outstanding service and customer care. I have three children and completely trust Dorothy’s honest and independent advice. I couldn’t recommend her highly enough and would strongly recommend her service to anyone. Thank you Dorothy!
I have greatly appreciated the professionalism & patient care I have received at this Eye studio.
We are fortunate to have it in Locks Bottom.
I have been using this optician service (now renamed Lambrou Eye Studio) for a few years since getting fed up with the “cattle herd” treatment I received at typical high street opticians. Recently I have been trying contact lenses for the first time, and am totally impressed with the service from Lambrou. Not only are all my questions answered in the appropriate depth, but the range of potential options explained gives me great comfort that a solution will be just right for me. They make a point of this being not just a check on whether you need correction to your vision, but a proper eye health check – which is very re-assuring. In addition, I’m made to feel like their only customer – this is a considerable strength for a business, and confirms my view that they differentiate themselves on the quality of service they offer. I cannot recommend them too highly.
I wish to thank you very much for the care, understanding and expertise also helpful advice that you offered me during my consultation with you. You correctly found that I had a detached retina and made immediate arrangements for this to be corrected by arranging a hospital visit the very same day.
Within 10 days from my initial visit to you (including a weekend,) an operation taking about 1½ hrs was performed by St. Thomas’ hospital in London to correct the problem.
In this day and age when everything seems to take forever, the quick solution of the matter and abatement of worry was down to you and I would have no hesitation to recommend you/ your opticians to others.
You really understand what patient care is and how such care can restore a person’s confidence.
Keep up the good the good work- our high streets need shops like yours.
Very Many Thanks
I am indebted to Dorothy Lambrou, not only for her considerable expertise and knowledge, but for showing such kindness and care in answering my questions and concerns about my sight following a small stroke. She took a great deal of time to explain in detail the situation which was invaluable at what was a frightening and worrying time for me. I have no hesitation in recommending her and the very kind staff at Lambrou Eye Studio.
To whom it may concern
I am delighted with my new glasses.
As a freelance professional trumpet player I’ve struggled to read music placed at that awkward intermediate distance. I’m therefore eternally grateful to the helpful and patient staff at Lambrou Eye Studio opticians Locksbottom who worked to achieve the best clarity of vision possible for me.
I will now never play a wrong note again!
I have been a contact lens wearer for almost 30 years, most of that time a Lambrou Eye Studio customer. I’ve always been very happy with the care and attention I’ve received from Lambrou Eye Studio but the recent Ortho-K service that I have had from Dorothy has been exceptional. Dorothy personally handled the experience from start to finish, from introducing me to the idea of overnight vision correction through to fitting and adjustment of the lenses. She made the experience simple and understandable, and the results have been transformative, allowing me to experience a level of vision and comfort I did not think was possible.
A big thank you to Dorothy and all her colleagues at Lambrou Eye Studio in Locksbottom. I wanted to try a type of lens I had never had before, and the friendly and knowledgeable expertise of all the staff helped me to choose glasses exactly suited to my needs. Best I’ve ever had
Mrs Rock of Orpington
Friendly, efficient and professional service.
As a first time customer, all staff pleasant, helpful and informative.
I am writing to you to say “Thank you” so much for all the kind help. I was very impress with the assistance provided by all your staff in particular. Dorothy the Director/ Optometrist for the most thorough eye text I have ever received and Richard the Dispensing Optician who was very patient/cooperative with me his knowledge and communication skills were outstanding; after many changes and indecisions with my new glasses.
The new “Lambrou Eye Studio” opticians is a pleasure to visit and would 100% recommend the company to anyone.
I have recently changed opticians to Lambrou Eye Studio and have been so impressed by their efficient friendly service and professionalism. I have been in recently three times due to a problem with my eye and seen Dorothy and she has been amazing. During a routine eye test she diagnosed a problem with one of my eyes and managed to book an appointment for me with a specialist at a local hospital the next day. Throughout my treatment she called me to check my progress and well being. Her attention to customer care and after care is incredible.
The best service I have ever received from an optician. I would recommend this optician to anyone. Fantastic!!!!
I have worn glasses since I was a small child and have worn contact lenses for over 40 years. I have been a customer of Lambrou Eye Studio for many of those years. I recently attended my annual check-up concerned at how often I needed to wear reading glasses in addition to my varifocal lenses. Dorothy approached my problem in a very professional way, succeeding in improving the prescription and fit so that I no longer need reading glasses at all! I have always appreciated the efficiency and friendliness of the staff at Lambrou Eye Studio and welcome the arrival of Dorothy as the new owner and resident optician.
I would like to pass on my comments and feedback on my recent service from your opticians. From my first contact to the last appointment was fantastic customer care from both the receptionist and Richard. In fact 4 generations of my family use your practice from Alfie’s Great Grandad, his Grandad, myself and now Alfie.
On this visit Richard managed to sort 4 pairs of Alfie’s Glasses which all looked like they were due for the bin due to the wear and tear on them and he was willing to do this and took him time plus Richard also researched the market and came up with a solution for some sports glasses that were suitable for Rugby use.
Fantastic customer care and I have recommended yourself to other parents at the school.
If Lambrou Eye Studio, Locksbottom, can be of any help or assistance with any of your visual requirements or needs, please do not hesitate to call on or visit the contact page and we will respond within 24 hours.